In this study, the mean age of students 20.6 ± 1.5 (The minimum age was 18 and the maximum age was 29). Overall, 541 students were female (77%) and 164 students were male (23%). Also, in terms of course shift, 470 students were in day courses (67%) and 235 (33%) were enrolled in night courses. In terms of educational level, 207 students (29.3%) were studying for their associate degrees, while 222 students (31.5%) were studying for the bachelor degree and 157 students (22.2%) for the Master of Science degree. As many as 119 students (16.9%) were studying at the PHD level. In terms of being native and living in a dormitory, out of 705 students participating in the study, 259 (37%) were native and 446 (63%) were non-native. Among the non-native students, 350 (78%) were living in university dormitories.
Most of these students (27.5%) were nursing students, and the lowest amount of students (2.3%) was disease-fighting major students. However, 17 subjects did not write their field in the questionnaire.
Both male and female students had a medium level of satisfaction from schools and educational management, and had moderate-to-low satisfaction from student and cultural management and the counselling centre. Also, there was no significant difference between males and females regarding satisfaction with department services except the educational administration department. Satisfaction of male students in educational administration was higher than the female ones. This difference was statistically significant (
Table 1. Comparison of Student Satisfaction Based on Their Genders
Area Gender Num Percent % Mean SD Sig. (2-Tailed) Colleges F 541 77 4.13 1.8 0.933 M 164 23 4.09 1.8 Educational administration F 541 77 4.01 2.4 0.04 M 164 23 4.5 2.1 Student cultural management F 541 77 1.85 1.3 0.77 M 164 23 1.99 2.7 Counseling center F 541 77 3.39 2.5 0.852 M 164 23 3.65 2.3
Students’ satisfaction relating to colleges services in associate degree and bachelor degree was moderate; it was at the PHD level moderate to low. This difference is statically significant. Also, there was significant difference in student satisfaction in different educational levels from educational administration, student cultural management, and the consultation centre (
Table 2. Comparison of Student Satisfaction Based on Educational Levels
Consultation Center Student Cultural Management Educational Administration Colleges Level Associate degree 3.90 2.13 4.03 4.07 Bachelor degree 3.07 1.67 4.50 4.50 MA. 3.21 2.08 2.96 4.33 PHD 2.79 1.52 3.76 3.60 Sig. (2-tailed) 0.001 0.008 0.001 0.001
For comparing student satisfaction based on academic shifts, the independent t-test was used, and the differences between day course and night courses students were not found to be statistically significant. Also, for comparison of student satisfaction based on being native and non-native, the independent t-test was used, and it was observed that in colleges and in educational administering field, native student satisfaction is higher than that of non-native students. But in terms of student cultural management and the counselling centre, non-native students’ satisfaction was higher this difference is not statistically significant. Comparing the mean of student satisfaction from fields based on their residency status, it was observed that both in colleges and in the educational administration field, the mean relating to non-dormitory student satisfaction was higher than those who live in the dormitory. However, in terms of student cultural management and the counselling centre, the mean for those who live in the dormitory was higher this difference was not statically significant.
In examining students’ satisfaction from services, it was observed that “colleges” with 4.14 score was highest and “thereafter educational administering”, “counselling centre” and “student cultural management” with 4.13, 3.46, and 1.88 scores were were in the next ranks of students satisfaction (
Table 3. Comparison of Students Overall Satisfaction from Services
Service Provider Units Mean SD Colleges 4.14 1.79 Educational administration 4.13 2.29 Counseling center 3.47 2.4 Student cultural management 1.89 1.32
Based on ANOVA test and P Value = 0.001 < 0.05, It was concluded that there is a significant difference between the average of items.